Work From Home
We've fully embraced remote work for all roles within our Customer Service team. We value giving our team the freedom to work from home, so you can best assist our customers in the environment where you feel most comfortable.
*Employees must work from and maintain a home address within the United States. The following states and U.S. Territories are not allowed: CA, DC, IL, MA, MT, ND, NH, NY, PA, SD, WA, and any U.S. Territory.
Career Paths
We offer various career paths within our customer service organization, including roles in reservations and customer care. We provide ongoing training and development programs to help our employees enhance their skills and knowledge.
Specialist
As a Reservations Specialist at Sun Country, you'll be an integral part of our customer framework, providing exceptional service to our passengers. With opportunities for career mobility, you can grow your career with us while helping our customers travel with ease.
Sr. Specialist
A potential career progression for customer service professionals include roles such as Senior Reservations Specialist, Central Reservations Control Agent, Customer Service Trainer, Customer Care Coordinator, Online Community Engagement Coordinator, or Workforce Management Specialist.
Lead +
As you move up in your customer service lead position, there are many other roles you can strive for, like Reservations Team Lead, Customer Service Assistant Manager, Customer Service Manager, and beyond.