Types of Roles
From ensuring smooth aircraft turnarounds to managing crew schedules and dispatching flights, these dedicated team members play a crucial role in keeping our airline running efficiently and safely. Whether it's the ramp agents working on the tarmac, the airport customer service agents assisting passengers with a smile, or the dispatchers coordinating flights with precision, each role within airline operations is vital to our success.
Career Paths
Whether you are interested in above or below the wing, the SOC or operations, we have exciting roles that allow you to grow and advance your career. Join our team and take the first step towards a fulfilling career in aviation.
Above and Below Wing
Agent
As a ramp or customer service agent, you are an essential part of the airline operations team. Your role involves a range of tasks, from greeting passengers and checking them in to loading and unloading cargo and ensuring that the aircraft is ready for departure. Your attention to detail and excellent communication skills are crucial to providing a positive customer experience. By working together with your colleagues, you help to ensure that every flight runs smoothly and safely.
Lead
Lead roles involve taking charge of a team of agents and ensuring that all tasks are completed efficiently and effectively. The Lead is responsible for delegating tasks, monitoring progress, and providing guidance and support to team members. With this position comes a greater level of responsibility, but also the opportunity to make a significant impact on the success of the airline operations.
Manager
We offer a variety of leadership roles including manager, director and beyond within our airline operations function.
System Operations Control Center (SOC)
SOC Coordinator
SOC Coordinator is a critical position in our System Operations Control Center. These positions are responsible for monitoring and analyzing system performance, identifying potential issues, and coordinating with other teams. Your role will be crucial in maintaining the reliability and availability of our aircraft.
Duty Manager
Moving from an SOC coordinator to a Duty Manager requires a combination of skills, experience, and dedication. As a Duty Manager, you will be responsible for overseeing the daily operations of a team, ensuring that all tasks are completed efficiently and effectively. This role requires strong leadership skills, excellent communication, and the ability to make decisions under pressure.
SOC Manager
Moving from a duty manager to a SOC manager, SOC director, and beyond requires a combination of technical expertise, leadership skills, and strategic thinking. As a SOC manager, you will be responsible for overseeing the security operations center and ensuring that all security incidents are handled effectively.